1stHostWeb offers a 14 day money back guarantee to all customers.

Upon request, 1stHostWeb will refund the $54.95 setup fee for your domain, less $39.95 for the first years registration for a new domain name or domain transfer.

In bulk hosting purchases, refunds include the full amount paid, less $39.95 per domain name for the first years registration.

The domain name(s) that the client (you) purchased will remain the property of the client and is(are) free to be relocated to another hosting company at no charge from 1stHostWeb.

You do not lose your domain name if you cancel, and you may transfer your new domain name to your new hosting company if you are not 100% happy with our service. However, we can not refund the $39.95 for the domain name purchase (or in case of a transfer for the fee we incurred to transfer your existing domain name to 1stHostWeb.com). The domain name is already registered to you and is now your property.

Credit Card Payers

Customers who pay by credit card are not automatically charged upon the renewal of their account.

Disk Usage

Your disk usage is calculated by the average amount of space you have used each day in a calendar month. Please remember that the following items count against your disk usage. (all directories/files in your home directory, all directories/files in your anonymous FTP directory, your mailbox(es), and any database that you might be using). Our control panel has tools that help you determine your usage.

Data Transfer

Please pay close attention to data transfer usage by watching your logs. Your control panel has tools that help you determine your storage.

Domain Names

Once a domain name is officially registered to you, we cannot "swap" it or exchange it for another one. The domain is registered to you for one year. You are of course welcome to purchase another domain name and set up another account.

Refund/Cancellation Policy

All cancellations must be received in writing and any PRORATED balances due you will be refunded. Phone and Email requests will not constitute acceptance of any cancellation.

There are no refunds on "a la carte services" such as domain names, dns setup, scripting, programming and web design.

You must send a request in writing for a refund or cancellation. Please include your name, address, domain name, username, password and the name and last 5 digits only of the credit card currently used to pay for your account services.

Also include a brief note detailing your reasons for cancellation with your signature as it appears on your credit card account.

Mail cancellation notice to:

1stHostWeb.com
9597 Jones Rd #220
Houston, Texas 77065

Questions? Just Email Us!